FROM THE BLOG
Service Values versus Service Standards- are they different?
Posted by Tarah Carlow on August 13, 2014
Are service values different than service standards in your organization? Do you even have them? More than likely you have one but not the other. Are they written down and publicized? Are people held accountable?
Service standards typically measure and hold people accountable for performing tasks or duties in a timely, acceptable manner. These are table stakes. People will only notice these things typically when expectations are not met.
Service values set standards of conduct; a way of life- of doing things. They set the tone for the interactions in our lives- how we approach and think about things.
“I seek opportunities to create unique, memorable and personal experiences for our clients.”
This is one of Prospera Financial’s 12 service values. It’s not a task; it’s a state of mind and central to one of our core values- CARE.
As you think about your business, have you implemented service values or do you only have standards? If you want to take your business to the next level, I offer that you should take a good hard look at your values and the kind of environment you are trying to create.
Table stakes will only get you so far. Upping your game and really looking inside is where you start to raise your game.
Until next time,
