FROM THE BLOG

In the world of finance, we have taken a hit for presumably not putting client’s interests first.  The few bad have tarnished the majorities that are good.  This is a big reason why providing an environment that is authentic, where the client feels safe and has trust in the advisor is of paramount importance.

To a less-than happy customer, or even one that has been let down by someone before, feelings are fact and their perception is the reality of that situation.

The Ritz Carlton Leadership Center does a great job of reminding us of this very important fact.

Click here to read their latest BLOG.

Until next week,

Posted by Tarah Carlow Senior Vice President, Marketing & Advisor Loyalty